FAQ

We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays.

Please allow 5-7 days (max) to receive your delivery.

******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******

Order Processing:

Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. Her Hair Company has the right to decline an order and issue a refund at our sole option. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete.

Exchanges:

• Requests must be made within 3 business days of receipt of product(s).
• Any exchange requested after 3 business days of receiving the product will not be honored.
• We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way.
• According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.
• Product must be exchanged for something of equal or greater value.
• In order to process an exchange, the product would need to be sent back at your expense. When requesting an exchange, a KaMillión Hair representative will send a return label to you via your email address. This label should be printed and placed onto your package to ensure your package is insured during its route back to our offices. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.